Americans with Disabilities Act (ADA) Policy

Mountain States Express is committed to providing safe, accessible transportation services for all passengers and complies with the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, and all applicable regulations of the U.S. Department of Transportation.

Mountain States Express does not discriminate on the basis of disability in the provision of transportation services. Individuals with disabilities are encouraged to use all Mountain States Express services and facilities.

Reasonable Modifications

Mountain States Express will make reasonable modifications to its policies, practices, and procedures when necessary to ensure accessibility for individuals with disabilities, unless doing so would:

• Fundamentally alter the nature of the service;
• Create a direct threat to the health or safety of others;
• Result in an undue financial or administrative burden; or
• Be unnecessary for the individual to access the service.

Requests for reasonable modifications should be submitted at least twenty-four (24) hours prior to the scheduled service to allow sufficient time for review and accommodation. Requests received with less than 24 hours’ notice will be considered whenever practicable; however, Mountain States Express cannot guarantee that such requests can be accommodated.

ADA Coordinator

Questions regarding this policy, requests for reasonable modifications, or accessibility concerns should be directed to:

ADA Coordinator
Mountain States Express
1243 S. 7th St., Suite 1
Phoenix, AZ 85034
Phone: (602) 453-0001
Email: [email protected]

ADA Complaints

Any person who believes they have been subjected to discrimination on the basis of disability may file a complaint with Mountain States Express within 180 days of the alleged incident.

Complaints may be submitted to:

ADA Coordinator
Mountain States Express
1243 S. 7th St., Suite 1
Phoenix, AZ 85034
Phone: (602) 453-0001
Email: [email protected]

Mountain States Express will investigate all ADA complaints and provide a written response within a reasonable period of time.